Sally Nguyen,President, Director
Sally Nguyen has been with Microsoft since 1986. Her roles have included International Contract Negotiation as part of the Microsoft In House Legal team, leader of the OEM Licensing and Programs Development Group, Director of EMEA OEM Contracts, Revenue Management and Systems (as part of Microsoft Global Resourcing stationed in Dublin Ireland), Director of OEM Program Management Office, and Director of Genuine & Secure. Sally is currently Director of Anti-Piracy Services.
The Microsoft Anti-Piracy Services is focused on researching, developing, and delivering solutions, controls, program analysis, and consultative services to protect Microsoft’s IP in the marketplace, both physical and digital. They strive to help our customers and partners distinguish genuine from counterfeit product, reduce Microsoft losses from fraud, leakage, and theft, and provide the details and forensic data required to allow the Microsoft Legal Department and law enforcement to successfully take action against thieves, counterfeiters, and pirates.
Chris LaChapelle, Vice President, Director
Chris La Chapelle was elected to AGMA's board in October 2008 and has been an active member since 2005.
La Chapelle is currently Director of Business Operations for QLogic Corporation in Aliso Viejo, California. In this role he is responsible for Global Pricing, Forecasting and Contract Negotiations. He also monitors Supply Chain and Sales Channels to detect and eliminate Counterfeit and Gray Market activity.
Chris is an industry veteran with more than 25 years of experience in diverse roles within the Information Technology sector. His career spans positions in Operations, Engineering and Marketing. Prior to QLogic, he held management positions at Quantum and Unysis.
La Chapelle holds Bachelor of Science and Master of Business Adminstration degrees from San Diego State University.
Melissa Lau, Secretary
Melissa Lau served on AGMA’s Board of Directors in 2012 and has been an AGMA member since 2009.
Melissa is currently responsible for Channel Compliance within the Americas theatre for Juniper Networks. Her responsibilities include the development of global practices and policies to mitigate the diversion of Juniper products, conducting investigations into fraud and abuse, providing external and internal training, ensuring that all Juniper partners adhere to, and comply with, their contractual agreements and providing oversight into new and existing initiatives to ensure compliance.
Melissa has over 17 years of experience and has held various roles in Finance, IT consulting, Internal Audit and Compliance within the technology and biotechnology industries. Prior to Juniper, she was a Partner with Control Solutions International, a global internal audit consulting firm, managing clients located in the western region of North America, and was a process and SAP consultant with Accenture.
Melissa holds a Master of Business Administration from the Marshall School of Business at the University of Southern California and a Bachelor of Science degree from the University of California, Davis
Franziska Hanreich, Treasurer, Director
Franziska Hanreich rejoined AGMA’s board as Seagate’s Representative in January 2008; she previously served on AGMA's board from 2005-2006 as a representative of Maxtor Corporation.
As Seagate’s Director of Global Marketing Integrity, Franziska is responsible for global channel audits and honing strategies for the continued mitigation of product diversions.
Franziska joined Seagate in 2007 with more than 25 years experience in the storage industry, including 10 years at Maxtor. While at Maxtor, Hanreich has also served as Director of Sales & Marketing - Business Planning, responsible for managing worldwide desktop pricing and demand forecasting, as well as Director of Corporate Financial Planning. Prior to Maxtor, Hanreich has also held executive & management positions with StorageTek (now Sun Microsystems) and JD Edwards (now Oracle).
Hanreich has a Master of Business Administration and a Bachelor of Arts degree, both from the University of Colorado in Boulder, Colorado.
Angela Narvaez, Director
Angela Narvaez is the director of Brand Protection, Investigations & Analytics (BPIA) for Hewlett Packard.
In this role, Angela leads global efforts to protect the HP Brand, its products, and its customers as it goes to market by minimizing the impact of sales fraud, gray marketing, and warranty fraud. This work includes proactive analytics of market transactions, investigation of product/process abuses, development of investigative intelligence and coordination with business teams to implement transformative system protections and process improvements.
Prior to managing HP’s BPIA Security Programs, Angela held a number of positions covering security operations, anti-counterfeiting, workplace violence, supply chain security. All of these programs are part of a suite of proactive security programs in HP’s Global Security Group. Prior to joining security Angela managed environmental, health and safety for HP locations in Houston specializing in Ergonomics.
Angela holds a Bachelor of Science in Bioengineering and a Master of Science in Safety Engineering from Texas A&M University.
Kasia Maciola, Director
Kasia joined the Board of Directors in January 2013 and has been a member since 2012.
Kasia currently holds the position of Channel Compliance Manager at APC by Schneider Electric located in West Kingston, RI. She is responsible for the development and implementation of global policies, procedures and practices that ensure mature processes and functioning controls around channel activity monitoring and administering. This work includes channel partner compliance audits and prevention of gray market activities.
Additionally, Kasia has extensive international experience in consulting and internal audit, with focus on risk management and including fraud investigation and prevention projects.
Kasia holds a Master’s Degree in Law and a Master’s Degree in European Studies, both issued by Adam Mickiewicz University in Poland.
Matthew Douglas, Director
Paul Ortiz, Director
Paul Ortiz is the head of Cisco Brand Protection. Brand Protection's world-wide mission is to dismantle counterfeit manufacturing, mitigate counterfeit sales activity, influence and drive design of anti-counterfeiting technologies, investigate grey market abuse, supervise Cisco's sales channels on brand-protection issues, and educate law enforcement agencies on ways to identify and deter counterfeit sales on a global basis.
Prior to leading Cisco Brand Protection, Paul was the Director of Legal Services in Cisco's Commercial Litigation Department. He was responsible for Cisco's global commercial litigation and investigations and also advised Cisco Brand Protection.
Paul has over sixteen years of experience as an attorney, working both in the U.S. and internationally for private corporations and governmental agencies. His experience includes prosecuting more than twenty trials for the United States, conducting corporate investigations, advising NASD (now FINRA) staff members on securities laws and regulations, drafting legislative initiatives on various EU proposals, negotiating international contracts, and drafting software licenses.
In addition to his Cisco responsibilities, Paul was appointed to the National Commission on the BP Deepwater Horizon Oil Spill, established by the President of the United States. He served as Advisor to the Chief Counsel and was responsible for conducting the investigation into the cause of the BP Deepwater Horizon Oil Spill. Paul joined AGMA's Board of Directors in September of 2011.
Sam Cerone, Director
Samuel Cerone is currently the Director of Worldwide Channel Compliance for IBM. He is responsible for managing compliance auditing and analysis processes across IBM’s global business partner channel; focusing on risk-based auditing of compliance with agreements as well as grey market detection. His 18 year IBM career has included staff and leadership roles in application development, deployment and support; project management and internal audit – at both IBM corporate headquarters locations and on foreign service assignment in Europe. Prior to joining IBM, Sam worked in financial management for Sanford C. Bernstein & Co. in New York. Sam has a BBA in Public Accounting from Pace University.
Marie Elizabeth Myers, President Emeritus
Marie Myers was instrumental in the formation of AGMA, the first technology industry association to address gray marketing of which HP is a founding member.
A global executive with over 12 years of experience in international business, Myers is Hewlett Packard’s Vice President of Internal Audit, Finance and is responsible for the global internal audit department, managing key relationships with internal and external auditors.
Myers served as Director of Internal Audit and in a prior role, was the Director of Finance, Worldwide Sales and Services, where she led Compaq’s initiative to address global gray market issues. Myers was responsible for worldwide audits of distribution channels and developing global business practices and strategies to prevent the diversion of Compaq branded products. Prior to joining Compaq, Myers held several management positions in Australia for the Department of Trade and Industry and Treasury.
Myers has a Master of Business Administration from the University of St. Thomas in Houston, TX and graduated from the University of Queensland, Brisbane, Australia with a Bachelors of Economics and a Bachelor of Arts degree.
Ram Manchi, President Emeritus
Ram Manchi was elected AGMA's President in July of 2007. As President, Manchi was responsible for driving AGMA's goal to mitigate the gray marketing and counterfeiting of technology products around the globe.
Manchi led the organization in increasing awareness and visibility of the issues surrounding gray market and counterfeit. Manchi facilitated AGMA's growth and helped foster the exchange of best practices and successes between members, solution vendors and the community. He also helped to further develop and build partnerships with government entities and spearhead development of industry whitepapers and reports driven by AGMA members.
Manchi was elected to the AGMA Board in 2004 and previously served as its Vice President. Manchi has been an active member of AGMA and a strong advocate of the AGMA mission over the past years.
Until recently, Manchi was Director, Global Business Controls, Customer Advocacy Finance at Cisco Systems, leading Cisco's customer advocacy business controls organization. His areas of focus included containment of unauthorized service usage, compliance initiatives and introducing and ensuring best practices in Cisco service access and usage. Manchi has extensive knowledge on the topics of service abuse, gray markets, export compliance and the impact of unauthorized product on business and their customers. Manchi has over twenty years of diversified global corporate experience.
Manchi's work experience includes several business areas including business development, supply-chain management and marketing. Prior to Cisco, Manchi worked several years at AT&T and Lucent.
Manchi also served on the Board and is Treasurer of One World Children's Fund, a non-profit organization to serve underprivileged and orphans worldwide.